Refund policy
Return & Exchange Policy
All sales are final. We do not accept returns or exchanges for any reason, including but not limited to change of mind, incorrect selection of scent, or sensitivity to fragrance. Please review product descriptions, scent notes, and sizing carefully before completing your purchase, and feel free to contact us with any questions before you buy.
Damaged, Defective, or Incorrect Items
While we do not accept returns or exchanges, we stand behind the quality of what we ship. If your order arrives damaged, defective, or if you receive the wrong item, please inspect it upon delivery and contact us within 48 hours of receiving your order at maganscents@outlook.com.
To help us resolve the issue quickly, please include:
- Your order number
- Photos of the damaged, defective, or incorrect item
- Photos of the packaging (if damage may have occurred in transit)
Once we've reviewed your claim, we'll make it right through a replacement, store credit, or refund at our discretion.
Non-Returnable Items
Due to the nature of our products, the following are never eligible for return, exchange, or store credit under any circumstances:
- Opened, used, or tested fragrance products
- Sale, clearance, or promotional items
- Gift cards
Shipping Issues
If your order is lost or significantly delayed in transit, please contact us at maganscents@outlook.com and we'll work with you to investigate.
Questions
If you have any questions about this policy before placing an order, reach out to us at maganscents@outlook.com — we're happy to help you choose the right product.